Problem with payment

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Zekinox
Posts: 1
Joined: Wed Feb 20, 2013 10:40 pm

Problem with payment

Post by Zekinox »

Hi everyone,

So i recently bought FTL from your site ( http://www.ftlgame.com/) with paypal. It seems that my funds have been send but in an other hand your site didn't deliver the download for the game.

The window appeared but nothing happened (only a waiting signal that said "contacting paypal", or something similar). and my window finaly died ( because no connection had been found).. But i recieved a mail from paypal that say i purchased the game.

So i could send to a moderator this mail and hope to get the game without any problem.

EDIT : i'm sending a mail to this adress : zasdarq@ftlgame.com , as i saw it is for tech support.
but i keep this post online just in case ;)
UltraMantis
Posts: 2125
Joined: Thu Sep 20, 2012 3:17 pm

Re: Problem with payment

Post by UltraMantis »

Check your email account and possibly the spam inbox. You should have received an email with details on how to download the game.

You can also visit this page: http://support.humblebundle.com/custome ... y-resender and have the email re-sent to you in case it was lost.
Report spam using the handy Report Button Mod.
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Matthew
Site Admin
Posts: 966
Joined: Thu Apr 19, 2012 9:31 am

Re: Problem with payment

Post by Matthew »

The link Ultramantis provided can be very useful, but I also emailed your key to you. Sorry about the problem.
Matthew Davis, Subset Games Developer - If you're looking for tech support, you'll get help faster emailing directly, contact info here
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