Game wont open on steam with surface pro

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sds0918
Posts: 1
Joined: Mon Jul 08, 2013 2:42 pm

Game wont open on steam with surface pro

Post by sds0918 »

Anyone have this issue? A window pops up for one second and closes when attempting to open it. That's all that happens.
boa13
Posts: 808
Joined: Mon Sep 17, 2012 11:42 pm

Re: Game wont open on steam with surface pro

Post by boa13 »

Moved from Discussion to Technical Support and Bugs.

Can you post the specs of your machine? CPU? 64-bits? RAM? Most importantly, what graphics card (or chip) do you have, and what drivers do you use? Make sure to use the latest.
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vandalrg
Posts: 2
Joined: Tue Jul 09, 2013 3:02 am

Re: Game wont open on steam with surface pro

Post by vandalrg »

Same issue on my Surface Pro using Steam. Initially the game wouldn't launch so I went out and got the latest video driver which fixed it for about a day. Now I'm back to square one, game won't launch.

Error log:
Version = 1.03.3

Stack Trace:

1 - 0x04de13a0 RegisterProcTableCallback
2 - 0x04ddf6ce RegisterProcTableCallback
3 - 0x04ec1503 RegisterProcTableCallback
4 - 0x050b7d30 DrvCreateLayerContext
5 - 0x733cbc3c wglSwapMultipleBuffers
6 - 0x733cc17f wglCreateLayerContext
7 - 0x733cc1d0 wglCreateContext
8 - 0x68132e62 SDL_RegisterApp
9 - 0x68135b5b SDL_RegisterApp
10 - 0x6812bbb5 SDL_SetVideoMode
11 - 0x00404b8f
12 - 0x005a0ef8
13 - 0x0069415b
14 - 0x004010fd
15 - 0x774fbf39 RtlInitializeExceptionChain
16 - 0x774fbf0c RtlInitializeExceptionChain

System specs:
Intel i5 3317u @ 1.7 ghz
64 bit Windows 8
4Gb RAM
Video Card: Intel HD 4000
Driver version: 9.17.10.3062

I've also made sure I'm an admin (I am) and have forced the executable to run as administrator. Going to go back to tinkering. I've got other computers I can run this on, but I really want to play it on my Surface!
vandalrg
Posts: 2
Joined: Tue Jul 09, 2013 3:02 am

Re: Game wont open on steam with surface pro

Post by vandalrg »

Update:

Re-installing the updated video driver fixed the problem... again.

New version is: 9.18.10.3165

Looking through my logs it looks like the driver updated itself and reverted back to the older version.. while I was playing the game, causing it to crash (with no saves) :(

Moral of the story: Updating my video driver worked, now to figure out why Windows decided to update it.
boa13
Posts: 808
Joined: Mon Sep 17, 2012 11:42 pm

Re: Game wont open on steam with surface pro

Post by boa13 »

Thanks for keeping us informed, vandalrg. :)

sds0918, did you try updating your video drivers?
Forum janitor — If you spot spam, PM me the URL and/or the username of the spammer.
I have powers, moderator powers. I am not keen on using them, but will do so if needed.
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