MUST READ FIRST! How to get support or submit bugs!!

Discuss problems related to FTL here. If you are having a problem or experiencing a bug PLEASE READ THE "MUST READ" POST.
Justin
Site Admin
Posts: 265
Joined: Thu Apr 19, 2012 9:52 am

MUST READ FIRST! How to get support or submit bugs!!

Postby Justin » Thu Sep 13, 2012 8:38 pm

Hello.

Check out our FAQ for a quick reference for technical issues: https://subsetgames.com/faq.html
If your problem is not in the above link, check the other popular forum posts below to see if it's a common issue that we are working on.
If you don't see a solution, please email us at contact@subsetgames.com

If you're having a problem with the in-browser version, please contact Humble Bundle at: support.humblebundle.com

If you're having a problem with crashing or unable to run the game, general logs and crash logs can be helpful for debugging. Please see below for where to find those and email them to us if possible.

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iPad Crash Logs:


First connect your iPad to your system and sync it. Then find the crash logs in one of the following locations:

OSX: In the Finder, hold down the option key and open the Go menu and choose Library. Then navigate to ~/Library/Logs/CrashReporter/MobileDevice/<your iPad's name>/.

Windows XP:

C:/Documents and Settings/Application Data/Apple computer/Logs/CrashReporter/<your iPhone’s name>/

Windows Vista/7/8(?):

C:/Users/AppData/Roaming/Apple computer/Logs/CrashReporter/MobileDevice/<your iPhone’s name>/

Windows Logs:

The crash dumps can be found in: <FTL Install>/crashlogs

If the game is failing to start, also look for and send me this file: <FLT Install>/stdout.txt

If you're using Steam, <FTL Install> is <SteamInstall>/steamapps/common/FTL Faster Than Light

Mac OS X Logs:

Depending on your OS version, you might find helpful crash logging in one of these two locations:

~/Library/Logs/DiagnosticReports or ~/Library/Logs/CrashReporter

As of OS X version 10.7, the ~/Library folder is hidden. You can get around that easiest in two ways:
-Within Finder, "Go->Go To Folder" will let you access it
-Open up a terminal and enter "chflags nohidden ~/Library/" as a long term solution to permanently reveal the folder

Linux Logs:

Same location as your save data. This is most likely in ~/.local/share/FasterThanLight, but check where you've set XDG_DATA_HOME to be if you've modified it.

Running FTL from within a terminal will also provide basic logging that can be invaluable for debugging startup issues.
If you're having hull problems, I feel bad for you son. I've got 99 problems but a breach ain't one.
Ody
Posts: 3
Joined: Sun Dec 10, 2017 11:48 pm

Re: MUST READ FIRST! How to get support or submit bugs!!

Postby Ody » Sun Dec 10, 2017 11:51 pm

User avatar
isla
Posts: 318
Joined: Mon Mar 16, 2015 11:22 pm

Re: MUST READ FIRST! How to get support or submit bugs!!

Postby isla » Mon Dec 11, 2017 7:54 pm

Ody wrote:http://www.GetSatisfaction.com/FTLgame
is a dead link.


The link has been updated.

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